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Archives: FAQs

Why am I missing a commission missing from my statement?

There are various reasons why a commission could be missing from your statement.

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When does Fidelis pay commissions?

Fidelis pays commissions and overrides bi-weekly.

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How do I view my commission statements from Fidelis?

Fidelis commission statements can be found in your agent portal at https://fidelisagents.com/.

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How can I see if I am ready to sell and what my writing number is for a specific carrier?

You can access you’re ready to sell statuses by logging into the fidelisagents.com portal and selecting contracts.

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What can the people and operations department do for me?

At Fidelis Consultants, we focus on process improvement, labor oversight, strategy, and cross-departmental interaction.

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How do I contact the servicing department?

Please send requests through the portal (maybe insert link here).

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What can the servicing department do for me?

We want to help you schedule appointments, improve data accuracy, increase client retention, and grow your book through upselling.

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How do I add appointments to my existing contracts?

Every carrier has different guidelines when requesting appointments.

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What do I need to do to contract my entity/agency?

Send an email to newagent@fidelisins.com advising that you would like to contract your entity/agency.

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