There are various reasons why a commission could be missing from your statement. Common reasons include policy cancelations or disenrollment, potential issues with carrier contracting that result in held commissions, and timing conflicts between when Fidelis receives a carrier deposit and how it aligns with our pay cycle (if a deposit is received the week of a pay date, it will not be paid until the following pay date to allow time to accurately calculate the commissions to be paid).
If you believe a commission is missing, please first confirm with the carrier that the policy is active and that there are no contracting issues that need to be addressed. If the policy is active, there are no contracting holds, and you still have not received the payment after two pay dates after it should have been paid to Fidelis, please email commission@fidelisins.com so that we can research the issue.