CONTACT QUICK GUIDE
Want to Reached Out, But You're Not Sure Which Department?
Support / Admin
- Assistance with carrier materials, enrollment booklets, and forms
- Help navigating Fidelis resources and tools
- General questions about processes, policies, or where to find information
- Guidance on who to contact for specific needs or next steps
Sales
- Sales Stategy
- Business Planning
- Training Needs
- Strategic Co-Op Funding
- Marketing Opportunities
- Carrier & Other Resources
Compliance
- Guidance on CMS marketing and sales regulations
- Approval for communication and marketing materials
- Event compliance regulations
- Reporting compliance concerns
- Assistance with client communications and disclosures
Contracting
- New Licenses & New Appointment Requests – licensing@fidelisagents.com
- New Agent Information & Documents – newagent@fidelisagents.com
- New Contract Requests – contractrequest@fidelisagents.com
Commissions
- Questions about commission payments and schedules
- Assistance with missing or incorrect payments
- Help understanding commission statements
- Inquiries about chargebacks or adjustments
Marketing
- Access to Fidelis marketing tools and resources
- Customizable and compliant marketing materials
- Social media and digital